Maintenance Support

If you require an engineer to address your technical support needs, we’ve got you covered. Our company will connect you with specialists who are well-versed in all leading manufacturer product lines.

We believe that professional maintenance and support are essential for reducing software system maintenance costs while facilitating valuable improvements and optimization. It’s not just about having access to individual units and modules; it's about ensuring that your entire IT infrastructure is cost-effective, runs smoothly, and operates reliably.

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You can concentrate on your core business activities while our specialists manage your IT infrastructure.

- Consulting Services: Advising on the best infrastructure and hosting options, resolving scalability issues, and more.
- Application Launch: Setting up pre-release environments, fine-tuning system monitoring, automating scalability, etc.
- Project Health Checkup: Conducting security audits, managing servers, setting up backup storage, updating OS versions, checking application licenses, and monitoring resources and performance.
- Cloud Solutions Delivery: Providing expertise with various cloud platforms (e.g., Amazon Web Services, Azure), managing cloud migrations, and designing cloud infrastructure.
- Incident Management: Responding quickly to issues and restoring systems.
- Request Processing: Handling migrations to new hosting environments, delivering upgrades, optimizing IT systems, and more.

24/7 monitoring of your core applications, hardware, and overall system performance to ensure system uptime. Our support team is immediately alerted if your system exceeds defined thresholds, preventing issues such as server downtime, memory capacity reaching its limit, or consistent workstation overload.

- Application Monitoring: Keeping track of application performance and availability.
- Server Monitoring: Observing server health and functionality.
- Network and Remote Connectivity Management: Ensuring stable and efficient network and remote connections.
- Event Log Management: Managing and analyzing event logs for potential issues.
- Backup & Recovery: Overseeing backup processes and recovery procedures to protect your data.

We can find for you specialists to provide an independent audit for software products to understand whether they are ready to be taken over by support engineers.
As a result, you get a document that contains a detailed project status assessment as well as recommendations on its enhancement. According to the results, the project can be improved or handed over for maintenance.

We offer more than just product support. The DevOps approach focuses on automating software delivery and infrastructure changes, making the development, testing, and maintenance processes faster and more secure.

Our team is equipped to assist with issues of any complexity, from offering workarounds and hot fixes to conducting security audits and enhancing applications.

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